Junior IT Support Coordinator
20 – 30k GBP
Four Day Weeks
Permanent / Full time (part-time working over 4/5 days possible)
Based in London
£26,628 - £31,260 per annum
Greenpeace stands for positive change through action. We investigate, expose and confront environmental abuse by governments and corporations around theworld. We champion environmentally responsible and socially just solutions, including scientific and technological innovation.
Greenpeace UK is part of a truly global campaigning movement. With almost 3 million financial supporters around the world, and a presence in 55 countries, we work where we will have the biggest global impact. From China to Brazil, Indonesia to Russia and –uniquely –on the high seas, Greenpeace works to defend the natural world and promote peace.
Globally, our priority campaigns are the prevention ofclimate change, the protection of the world’s ancient forests and defending our oceans from the threat of over exploitation.Right now we are running our most ambitious campaign to protect the world’s oceans and rainforests. These are exciting, but immensely challenging campaigns.
Greenpeace currently has nearly 150,000 financial supportersin the UK and is funded by supporter subscriptions and donations from individuals.To maintain our independence and enable us to campaign without fear of compromise, Greenpeace does not accept corporate or government donations.
Greenpeace UK employs approximately 175 people at its offices in Canonbury Villas, Islington. Staff work in areas as diverse as campaigns, media, fundraising, mobilisation, finance, human resources and direct actions.
In this role, you will provide local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. You will also assist in application support issues, such as access provisioning and various app configuration changes. As an IT support Specialist, you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in depth knowledge of key desktop systems, applications, and technologies.
You will need to have experience of providing strong customer service within a technical role and will possess a good working knowledge of Windows and Mac family of desktop operating systems, Google Apps, and Microsoft Office applications. You will have experience in inducting staff in computer applications –both formally in small group sessions, and less formally with individual users at their desk and be familiar with supporting mobile platforms, including Android & Ios.The
OVERALL PURPOSE OF JOB:
To provide all Greenpeace staff and volunteers with the IT knowledge, skills and competencies
to thrive in their respective roles:
1.To provide, maintain, and develop an outstanding customer service experience for all users of Greenpeace IT
2.To support the Information Technology equipment, network and services alongside other IT staff
3.To assist in the development of the IT Unit objectives and work plans
MAIN AREAS OF RESPONSIBILITY
a) To act as the “front of house”and “public face” presence for the IT department to all visitors of the IT department
b) To work with others in IT to ensure that all Greenpeace staff receive outstanding levels of support for all desktop, mobile, and Internet based services
c) To proactively communicate with customers on progress of open calls
d) Help support the office network and IT back end infrastructure alongside other IT staff and 3rdparty suppliers
Listed below are the requirements needed to undertake this job. Selection of candidates will be based on the extent to which these requirements are met.
- Able to demonstrate experience of providing strong customer service
- Experience of providing great IT services and support to users in a networked environment
- Working knowledge of Windows and Mac family of desktop operating systems, Google Apps, and Microsoft Office applications.
- Up to date knowledge of existing and potential information technology developments
- Experience of inducting staff in computer applications –both formally in small group sessions, and less formally with individual users at their desk
- Familiarity with mobile platforms, including Android & iOS
- Proven ability in providing technical information to non-technical staff in a clear consistent manner, both verbally and in writing
- Proven ability to deliver in-house computer training sessions confidently and consistently
- Ability to document systems and services. Effective documentation management
- Ability to plan, organise and prioritise own workload
- Support for, and belief in, the aims and core values of Greenpeace
- High levels of patience when dealing with users
- Trustworthiness and reliability
- A high degree of initiative and an ability to proactively identify problems and offer training and solutions to users
- Passionate about the difference Information Technology can make to an organization's effectiveness
- Ability to work out of hours when necessary
SUMMARY OF TERMS,CONDITIONS AND BENEFITS
This post has a full time salary range of £26,628 to £31,260.We normally offer a starting salary at the first spinal point of the grade.
All new employees are appointed subject to successful completion of a six-month probationary period.
Annual leave entitlement for full time staff is 25 days per year,plus one additional day for every full year of employment up to a maximum of 7 additional days.Leave is calculated on a pro-rata basis for part time staff.
In addition, our offices are closed between Christmas and New Year, reopening on the first working day after New Year’s Day. Staff are not required to take annual leave during this period.
In line with government requirements all staff are automatically enrolled into our workplace pension scheme. Greenpeace runs a contributory pension scheme held with Aviva, with optional ‘Salary Sacrifice’.Greenpeace contributes 8.5% of basic salary, provided the employee contributes at least 3%.
Greenpeace is a non-party political organisation and it is important for its future that this should remain the case.It is, therefore, a condition of employment that employees shall not normally stand for any official position within a political party.
Greenpeace offers assistance towards relocation expenses in certain cases.If you think you might require such assistance please speak to Human Resources if you are offered the position.
ASSISTANCE WITH TRAVEL COSTS
To assist with meeting the costs of travel to work, employees are able to take advantage of an interest free season ticket loan, or a tax efficient bicycle loan offered through
Greenpeace offers a life assurance scheme paying four times annual salary in the unfortunate event of death during employment.
TRADE UNION MEMBERSHIP
Greenpeace recognises Unite for the purposes of consultation and collective bargaining and encourages employees to join.
Greenpeace is committed to enabling applications for flexible working as far is as reasonably possible.
LEARNING AND DEVELOPMENT
Greenpeace is committed to staff learning and development. Training needs are highlighted as a minimum through the annual Personal Development Review process and development needs are reviewed as part of performance management.We offer a combination of in house and external training opportunities as appropriate.Greenpeace also offers study leave for courses related to your work and assistance may be available for relevant further education qualifications. Where appropriate, there are also opportunities for staff to carry out secondments within our international regional offices.
To support staff during times of need Greenpeace offers an Employee Assistance Programme in connection with Workplace Options. Staff can access confidential advice by phone or email 24 hours a day. Free yoga classes are normally available one evening each week, which all staff are welcome to attend.
The Greenpeace office has been purpose-designed and aims to provide the best possible working conditions on an environmentally sound basis.We have a pleasant outdoor space and dogs are present in the office from time to time. Our subsidised vegetarian café is open Tuesday to Friday serving organic food for staff and visitors.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law. Greenpeace UK was recently awarded the National Equality Standard, one of the UK’s most rigorous accreditations for equality, diversity and inclusion.
Please note that in applying for this post you must be able to demonstrate that you have the right to work in the UK.
For further information, please download a Job Pack here - We ask that all applicants for this post complete the online Monitoring Form which you can find here -
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