Learning & Development Manager


20 – 30k GBP



[Apply by]


Four Day Weeks



Southbank Centre

Learning and Development Manager

Salary: up to £37,500 full time equivalent; £30,000 based on 32 hours per week
Location: Southbank Centre, Belvedere Road, London, SE1 8XX

Job Summary

Southbank Centre is the UK’s largest arts centre and one of the UK's top five visitor attractions, occupying a 17 acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames. We exist to present great cultural experiences that bring people together and we achieve this by providing the space for artists to create and present their best work and by creating a place where as many people as possible can come together to experience bold, unusual and eye opening work. We want to take people out of the everyday, every day.

The site has an extraordinary creative and architectural history stretching back to the 1951 Festival of Britain. Southbank Centre is made up of the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room and Hayward Gallery as well as being home to the National Poetry Library and the Arts Council Collection. It is also home to four Resident Orchestras (London Philharmonic Orchestra, Philharmonia Orchestra, London Sinfonietta and Orchestra of the Age of Enlightenment) and four Associate Orchestras (Aurora Orchestra, BBC Concert Orchestra, Chineke! Orchestra and National Youth Orchestra of Great Britain).

Salary and hours: This is a part time role, 32 hours per week (equivalent to 4 days) which can be worked in any reasonable pattern. The salary is dependent on experience. The full time annual salary is equivalent to up to £37,500 and, therefore, for 32 hours per week is up to £30,000.

We are looking for an experienced Learning and Development Manager to lead our learning and development programmes across our busy and vibrant organisation. The HR team at Southbank Centre is an integral part of the business. Our HR Director is part of the Executive team and we operate a business partnering model which ensures that we understand the organisation’s operations, strategy and priorities. We are a London Living Wage employer and are proud of our commitment to making Southbank Centre a great place to work, and of our award-winning diversity and inclusion strategy.

The Learning and Development Manager will play an integral part in realising our strategy. The postholder will have responsibility for managing the learning and development programmes for our employees, which will include a combination of externally sourced training programmes and courses delivered internally by the post holder and the HR team. They will need to work closely with the HR Business Partnering team to understand learning needs across the organisation and within individual teams, and will have responsibility for developing a range of learning offers for all employees. They will also work closely with the Diversity and Talent Development Manager to progress workforce diversity and talent initiatives and programmes.

The ideal candidate will have experience of managing a learning and development function, as the role will be the expert within the HR team. You should have a good network and range of contacts with learning providers as well as the ability to deliver training to a diverse group of staff. Experience of managing and facilitating learning events as well as the ability to build strong relationships with external providers is essential. You will also have experience of building talent and development programmes and be able to develop a range of learning offers for all employees. The ability to work as part of a team, to think flexibly to provide pragmatic solutions to problems is essential, as are excellent project management and negotiating skills.

We present work for everyone and we welcome applications from everyone. We particularly welcome applications from people from a BAME background or those who are Deaf or disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this on your application form and we will be in touch with you.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.

Contract: Permanent, 32 hours per week (equivalent to 4 days, this can be worked in any reasonable pattern)

Closing date for applications: 11 August 2019, 23:45

Interviews: 20 & 21 August 2019 - although we can be flexible depending on candidates' availability

We reserve the right to close the advert early if enough applications are received.

Job Objectives

- To be responsible for managing learning and development programmes across the organisation, working with the rest of the HR team to understand learning and development needs and developing a range of learning offers for all employees.
- To manage externally facilitated learning events including holding relationships with all providers.
- To support all learning interventions including a small number of in-house delivered courses.
- To work with the Diversity and Talent Development Manager to progress workforce diversity and talent initiatives and programmes.

Main Responsibilities

Learning and development

- To work with the HR team to understand organisational learning needs and to build a thorough learning and development plan for the year.
- To manage all aspects of Southbank Centre’s learning and development offer by co-ordinating programmes and courses including the procurement of expert training.
- To manage the relationship with all training providers from inception to delivery to evaluation.
- To design and develop new initiatives and learning programmes with particular focus on diversity and talent development.
- To oversee the learning budget, working closely with the HR Director to ensure the costs of planned. programmes are within budget and assessing the return on investment of training or development programmes.
- To organise internally run training courses, workshops, talks and other learning opportunities such as job shadowing.
- To support the delivery of HR led in house training.
- To develop and maintain the L&D pages of the intranet.
- To create new courses for the e-learning system and to promote the system across the organisation regularly to encourage usage.
- To work with the HR Assistant to ensure effective administration of the programme including diary management, room bookings and that detailed and accurate learning records are kept.

Talent Development

- To work with the Diversity and Talent Development Manager to devise a long term talent development plan for Southbank Centre.
- To work with the Diversity and Talent Development Manager to investigate and develop new initiatives to create entry-level employment or learning opportunities (e.g. internships, work experience, traineeships, positive action programmes etc.) and promote these throughout the organisation.
- To oversee the apprenticeship programme providing additional support to young people and managers including managing the relationship with apprenticeship training providers.
- To oversee requests for work placements and work opportunities.
- To devise and project manage coaching and mentoring programmes

Other responsibilities

- To keep up to date with Learning and development trends and best practice, and seek to innovate HR practice through researching new ideas and keeping abreast of new developments.
- Provide support across the HR team as required and undertake HR projects as advised by the HR Director.

Person Specification

Essential skills and experience required:

- Experience of working in a learning and development role and of delivering training to a diverse staffing group.
- Considerable experience of developing and delivering projects using initiative and working alone.
- Collaborative, flexible, positive approach to working within HR and with others.
- Excellent organisation and planning skills, with experience of working to tight deadlines.
- Excellent influencing, negotiation and communication skills.
- Able to develop strong working relationships with people at all levels of the organisation.
- Creative problem solving skills and ability to provide flexible solutions.
- Good attention to detail, with ability to produce consistently high quality, detailed and accurate work.
- Experience of managing budgets.
- Passionate about making a difference through our diversity and talent development work.
- Able to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job

The Southbank Centre Way

The Southbank Centre Way is a framework that sets out how we want our people to work together, enjoying what we do. It describes the qualities that drive our ability to inspire, provoke and transform lives and illustrates behaviours that make Southbank Centre a warm and welcoming destination in which to work, perform or visit. The language that forms the Southbank Centre Way comes from the people who work here. We have captured their words to help everyone we work with understand us. We believe it is vital for our staff to display these qualities and behaviours for us to be the world class organisation we aspire to be and we will be looking for these attributes as part of our selection process for this role.

To apply for this role please press the apply button below.