Lottery Manager


20 – 30k GBP


West Midlands

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Flexi Time Job



St Michael's Hospice

Job Description

Job Title: Lottery Manager

Salary Range: £24,448 - £29,248 pro rata

Band: 9

Hours: 20 hrs (Full time equivalent 37.5 hours per week)

Department: Income Generation and Marketing

Location: St. Michael’s Hospice, Bartestree

Reports to: Director of Income Generation and Marketing

Responsible for: Home based Volunteer Canvassers and Collectors (5-10)

Financial Responsibilities: Income target £500k; Expenditure budget £250k

For over 19 years St Michael’s Hospice has run a weekly lottery to raise money to help fund the care we provide to local people. The money raised from the weekly lottery draw and other similar activities such as seasonal raffles and scratch cards has grown to over £500k per annum.

You will manage all aspects of our Lottery and implement strategies to ensure participation grows year on year in line with our business plan. Our Weekly Lottery plays a major part in ensuring that we are there for people when they need it most.

You will be commercially focused, be able to motivate others, and have meticulous attention to detail.

Whilst experience of running a lottery is desirable, you will need to have managed payment processes, have an understanding of gambling regulatory requirements and have a driving license

Job Purpose: To manage the Lottery Team and all aspects of St Michael’s Hospice lottery to maximise income and ensure Gambling Commission and Data Protection guidelines and legislation are complied with.

Responsibility Areas

Management of the Lottery
• To develop an annual Lottery plan in support of the Income Strategy.
• To manage and operate the St Michael’s Hospice Lottery using in-house systems ensuring the weekly draw takes place every Friday, every week of the year. Plus any additional seasonal raffles (currently two per annum).
• To provide the daily administration, membership and database management of the Hospice Lottery ensuring all daily and weekly procedures are met.
• Ensure the operation of the Lottery complies with current gambling laws and the Data protection Act, keeping abreast and implementing any changes when necessary.
• To provide statistical data (internal/external) whilst adhering to Lottery Regulations as determined by the Gambling Commission in order to satisfy regulations of the Commission.
• Contribute to the budget setting process and plan and manage the income and expenditure budget against agreed targets.
• To fulfil the role of Responsible Officer for the Lottery Licence (including non-remote, remote and Scratch Card Licence).
• Responsible for managing the administration duties relating to other Lottery income streams (i.e. seasonal raffles, scratch cards, weekly Lottery tickets and Lottery donation income).
• To oversee daily banking and reconciliation of the Lottery income, complete all relevant audit reports.
• Responsible for managing all methods of lottery player payments.
• To manage the Lottery database in accordance with the Hospice data policy; ensuring that information is accurate and up to date on a weekly basis including management of payment software systems i.e. Combase and Rapidata (Direct Debit payments).
• To ensure the statutory returns to the Gambling Commission (weekly, monthly, quarterly and annually) are met.
• To ensure that all lottery income is secured within external if Draw deadlines are not hit each week the income is lost.
• Direct and oversee the activities of the Lottery Administrator and the Canvassers and Collectors ensuring maximum cash collection payment efficiency from all cash collection rounds.
• To manage and oversee the work of the external canvassing company and external canvassers (3-4) in order to ensure regulatory requirements are met and that the service contract is being fulfilled. (Including GDPR and Gambling Commission).
• Support aspects of our Lottery canvassing activities by providing assistance for the preparation of canvassing maps/call sheets and the handling of new sign-ups and monies received.
• To ensure no loss of reputation to the Hospice through non-compliance.

• Responsible for marketing and promotion of the Hospice Lottery and for publishing the winners as required by the licence.
• To enthuse, support and encourage the support of the Hospice, and the lottery in particular, from local population and businesses.
• Write and update policies and procedures regarding Lottery.
• Ensure excellent customer service with regards to written and verbal communication to Lottery players.

People Management
• To recruit and promote the retention and development of team members and volunteers.
• To manage the induction and training of Administration staff and all canvassers and collectors and audit their work to ensure compliance with inspections from the Gambling Commission

Problem solving
• Resolving issues e.g. problems which would detract from income being banked and non compliance issues
• Develop innovative methods to increase and maintain the Lottery income e.g. (paper, on-line, salary schemes and attending events e.g. Wedding Fayres)
• Research best practice for lotteries networking effectively and attending meetings/training/conferences to update knowledge and skills.
• To provide and analyse data on Lottery cancellation trends, attrition rates, householder plays and actual and projected income.
• To identify players who are due to lapse and try to maintain their commitment.

Person Specification

1) Specialist knowledge and experience

• Experience of managing, handling and processing various methods of payment e.g. direct debit, S/O, debit card, cheques and cash.
• Understanding of regulatory requirements (Gambling Act 2005).

• Experience of running a Small or Large Scale Lottery to include day to day financial management.

2) Skills and behaviours
• Commercial awareness Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value.
• Planning and organising Organises and schedules events, activities and resources. Sets up and monitors timescales and plans.
• Persuasive Communication Influences, convinces or impresses others in a way that results in acceptance, agreement or behaviour change. Speaks clearly, fluently and in a compelling manner to both individuals and groups. Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
• Leadership Motivates and empowers others in order to reach organisational goals.
• Creativity and innovation Creates new and imaginative approaches to work-related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions.
• Action orientation Demonstrates a readiness to make decisions, take initiative and originate action.
• Interpersonal sensitivity Interacts with others in a sensitive and effective way. Respects and works well with others.

3) Special Conditions
• Must be prepared to travel throughout the county.
• Must have the use of own car, a clean driving licence and be able to obtain business insurance cover for this vehicle. For health and safety purposes, the car must be suitable for work purposes
• Must be prepared to work with various support groups including licensed premises.
• To cover when necessary the collection of rounds

Equal Opportunities Statement

At St Michael’s Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michael’s, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect.

Staff Benefits:

- Commencing at 27 days paid holiday per year (plus bank holidays) – pro rata
- Contributory pension scheme
- Staff discount schemes
- Pleasant working environment in the heart of the countryside with free parking
- Flexible working practices

Closing Date: 1st November 2019

Interview Date: 12th November 2019

To apply for this role please press the apply button below.