Operations Coordinator




West Midlands

[Apply by]


Four Day Weeks



The Bike Project

Job title: West Midlands Operations Coordinator
Reports to: West Midlands Operations Manager
Location: The Old Print Works, Balsall Heath, West Midlands (B12 9AH)
Interview Date: Wednesday 4th and Friday 6th December
Start Date: 2nd January 2020
Salary and hours: £22,000 per annum pro rata, 30 hours per week (Tues – Fri)


Our mission is simple: to get refugees cycling! We are a community of refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 5,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. This full time position is required to coordinate our service delivery in Birmingham as we grow bike donations and sales. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. You will report to the West Midlands Operations Manager and you will have a high level of autonomy as you bring your expertise in administration and coordination to our already highly specialized team.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

This role is responsible for coordinating service delivery for The Bike Project in the West Midlands, Supported by the wider operations team, you will work on a variety of projects including bike collections, donations, Pedal Power and Bike Buddies and take a lead at our weekly bike donation sessions for refugees The post holder will be expected to maintain a good working knowledge of The Bike Project’s programmes, products and policies and maintain good working relationships with a variety of external stakeholders.

Duties and responsibilities
- Responsible for administrative duties and tasks to support the day to day operations of the social enterprise and charity.
- Coordinate a smooth working environment through the management of IT and telephone infrastructure and support contracts, oversee general maintenance and implement fire, health and safety recommendations.
- Provide high quality support to beneficiaries, including the resolution and closure of complex queries with minimal supervision.
- Assist in the coordination of weekly bike donation sessions in the West Midlands as well as other events and activities from time to time.
- Assist with organizing calendars, events and training for the staff team
- Maintain good relationships with key stakeholders in the region, including suppliers, supporters, referral partners, customers and beneficiaries.
- Contribute to the development of operating procedures, under guidance from the West Midlands Operations Manager.
- Handle large volumes of sensitive data using multiple platforms including our CRM system (Salesforce), and ensure that data protection and filing systems are adhered to at all times.
- Assist with the management and retention of volunteers.
- Conduct all duties in a manner that is non-judgmental
- Perform any other reasonable duties on an ad hoc basis as required by the charity.

Qualifications, Knowledge and Experience
- Excellent English language skills (both written and oral) are essential for this role. Additional language skills (preferably Arabic, Farsi, Turkish, Tigrigna French or Amharic) will be considered beneficial.
- Minimum of 2 years’ experience of delivering administrative support, preferably within the retail or charity sector.
- Experience of coordinating projects and activities, to meet targets and objectives within a strategic framework.
- Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
- High level of organizational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.
- Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others and to inspire stakeholders to donate bikes to The Bike Project.
- Knowledge of the refugee sector in the UK, and a passion and enthusiasm for making a difference to the lives of refugees.
- Experience of working or volunteering for a charitable organization is seen as beneficial.
- Previous experience of coordinating volunteers is beneficial.
- An ability to conduct all duties in a manner that is non-judgmental and respects differences.
- Advocate for cycling who shares The Bike Project’s values and ethos, and is committed to The Bike Project’s vision.

Working conditions
This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. Some travel to our head office in London will be required from time to time.

Physical requirements

Direct reports

All candidates must provide a CV and covering letter (no longer than one page in length) that addresses the person specification and states how you heard about this job opportunity. Please submit your application by email to by email to [email protected]

The closing date for applications is midnight on Sunday 1st December. Interviews will be held on Wednesday 4th and Friday 6th December at The Old Print Works, Birmingham, B12 9AH.

Please direct all enquiries to Sarah Goss, West Midlands Operations Manager via [email protected]