Policy & Communications Officer


20 – 30k GBP



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Four Day Weeks




Policy and Communications Officer

We are looking to recruit a Policy & Communications Officer to work with our Executive Director for Wales

Department: External Affairs
Team: Wales
Location: Cardiff
Contract: 12 month FTC, full time/ open to flexible working arrangements and will consider applications for working 4 days per week
Salary: circa £30K per annum + Competitive Benefits

About the role/person

Samaritans are looking to recruit a Policy & Communications Officer to work with our Executive Director for Wales. The post will be for 12 months and will provide maternity cover for the permanent postholder. This is a great opportunity to contribute to the work of Samaritans in Wales and to be a part of our dedicated and enthusiastic team.

The successful candidate will be responsible for supporting the work of Samaritans and of the Executive Director for Wales to raise awareness of our work and to influence policy and practice. In addition, the successful candidate will be responsible for increasing understanding of the work and messages of Samaritans at a Welsh national and local level through, for example, policy briefings for external audiences.

This post requires the experience of working in a communications, policy or public affairs environment with the ability to communicate at all levels within and outside the organisation. The role also requires the ability to build and maintain positive relationships with key stakeholders and a sound understanding of the role of communications and policy in a large, volunteer-led, federated charity.

The post is full time however, Samaritans are open to flexible working and will consider applications for working 4 days per week.

About Samaritans

At Samaritans, our vision is that fewer people die by suicide. We believe it is preventable and that by working together we can give people the support they need before they reach crisis point. We are one of the most trusted charities in the UK and ROI, and we answer a call for help every six seconds. We have around 175 staff and more than 20,000 volunteers based across 201 branches giving emotional support 24 hours a day, 7 days a week. We don’t just hear you, we listen.

As an employer we offer a good range of benefits, including 25 days’ holiday, well-being days, free parking, Health Cash Plan, Pension and interest-free season ticket loans.


• Reports into: Executive Director for Wales
• Line Manages: n/a
• Contacts which the post holder has within and outside the organisation:
Internally: communications and policy staff, branches.
Externally: media organisations, policy staff in external organisations, politicians and influencers.


• Play a major part in planning and delivering Samaritans’ communication activities and key messages to internal and external audiences in Wales.
• To enable Samaritans in Wales to influence public policy, government and other key stakeholders in order to achieve the charity’s purpose of reducing suicide.


• To build relationships and support the Executive Director for Wales in influencing key stakeholders on issues related to suicide prevention
• Co-ordinate and manage specific projects, evidence gathering and research
• Produce policy positions for Samaritans in Wales.
• Produce responses to National Assembly for Wales and Welsh Government inquiries and consultations.
• Provide support for the Wales team on political and public policy issues
• Contribute communications advice and nations input by sitting on project teams of organisation wide beacon projects.
• Build relationships with key stakeholders, civil servants and those influential on issues related to suicide prevention.
• Manage the Wales media coverage of Samaritans views on public policy issues.
• Support and where agreed deliver internal and external organisation-wide communications in Wales and in particular the following channels: newsletter, branch mailings, social media content, as well as developing and identifying other channels.
• Support the development, planning, and delivery of communication strategy and key messaging in Wales.

General Duties of a Samaritans’ Staff Member

• Contribute to the effective and efficient running of the Central Office as appropriate.
• Participate, as appropriate, in staff forums and meetings.
• Adhere to Samaritans’ policies and procedures.
• Represent the Central Office appropriately across the organisation and Samaritans to the wider community as appropriate.
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Samaritans’ equal opportunities statement and policies.
• Carry out reasonable requests made that are within the broad remit of the role



• Ability to communicate at all levels within an organisation to build and maintain positive relationships with key stakeholders.
• Understanding of the role of communications in a large, federated organisation
• Ability to set strategic goals and manage appropriate activity to achieve them
• Event management experience
• Experience in political, policy or public affairs environment
• Knowledge of Wales public policy and legislative procedures
• Demonstrable experience of undertaking consultation exercises
• Proven ability to synthesise large quantities of information into concise reports
• Proven track record in policy and research work in terms of policy development, dissemination, papers and articles would be an advantage
• Experience in development and management of relationships with stakeholders
• Experience of Public Affairs
• Some experience of presentations and public speaking
• Experience of working with people who use mental health services would be an advantage
• Understanding of current mental health and suicide prevention issues and research.
• Understanding of the links between suicide and social policy issues (including social inclusion, health, poverty)

• Ability to speak welsh


• Graduate level qualification essential


• Flexible in approach and attitude
• Able to prioritise work effectively and make sound decisions
• Strategic
• Accountable
• Strong analytical and problem-solving skills
• High degree of accuracy and attention to detail
• Ability to work with a diverse range of stakeholders internally and externally
• Credible with external stakeholders, including civil servants and charity sector leaders
• Commitment to excellence in policy development
• Identifies opportunities and takes initiative
• Creative and good eye for detail
• Prepared to undertake out of hours working (up to 12 weekends a year)
• Emotionally Resilient to sensitive information
• Empathises with Samaritans’ values
• Customer-focused
• Is willing and able to travel and attend weekend meetings (UK & Ireland, around 4 per year) and participate in some out of hours work (usually conference calls, once a month)

To apply

Please download and read the full job description and application form here - https://bit.ly/2GhVd94 Completed application forms should be emailed to [email protected] no later than 09:00am on 5th August 2019. 1st Interviews to be held on 22nd August 2019.