Programme Administrator


20 – 30k GBP



[Apply by]


Four Day Weeks



School for Social Entrepreneurs

About the School for Social Entrepreneurs

We can’t fix issues like poverty, climate change and ill-health alone. That’s why the School for Social Entrepreneurs exists. SSE helps 1,000 people a year develop the skills, strengths and networks they need to tackle society’s biggest problems. It runs courses that equip people to start, scale and strengthen organisations that make a positive difference. But it is not a traditional school. Learning with SSE is inspiring, action-based and accessible. SSE supports people in others ways too, such as funding and mentoring. Lord Michael Young founded SSE as a charity in 1997, and it’s grown to a network of schools across the UK, Canada and India. Together, SSE is changing lives and transforming communities.

SSE is currently delivering a UK-wide five-year learning programme in 12 locations with the support of Lloyds Banking Group and Big Lottery Fund, and a national learning programme for community businesses in partnership with Power to Change. SSE also has strategic partnerships with corporates such as PwC, Linklaters, RSA Group and others as well as funding partnerships with trusts and foundations including Lloyds Bank Foundation and Guys and St Thomas’ Charity. We also generate earned income through selling places on our short courses and workshops.

SSE is a vibrant organisation; we work entrepreneurially and are committed to providing quality learning opportunities for social entrepreneurs, community businesses and social sector leaders. Working here is engaging, exciting and demanding. If you are someone who enjoys creating solutions and contributing your ideas you’ll enjoy how we work.

About the role


To provide administrative support to help meet the operational requirements of SSE learning programmes and grants programmes, and to provide flexible administrative support across the SSE team in response to business demands.

The role is being offered on a 12-month fixed term contract to bring additional capacity to the organisation during a period in which a number of new learning and grants programmes are starting and to provide extra administrative support whilst SSE transitions its’ programme management arrangements to a new CRM system.

Key Responsibilities

1. Supporting student recruitment and registration including checking applications, preparing paperwork for student shortlisting, interviews and selection panels, coordinating feedback to applicants, and circulating registration documents.
2. Administering student grant offers, checking bank records, DBS checks,and liaising with the finance and grants team to make sure payments are made promptly and accurately.
3. Ensuring all student and SSE Fellows information is logged correctly in Salesforce and that records are kept-up-to-date (e.g. contact details, attendance records). This may involve data entry and data cleansing as SSE transitions from an existing Salesforce system to a new Salesforce system.
4. Supporting programme and course planning including scheduling interviews, course dates, mentor matching evenings, action learning sets, selection panels etc.
5. Supporting progamme logistics including venue bookings, setting up training rooms, booking lunches, confirming speaker bookings etc.
6. Circulating pre-course and programme information and reminders to students (e.g. programme plan, timetable, speaker details, location map, course date reminders).
7. Processing student travel and expense claims.
8. Building and maintaining positive relationships with students and SSE fellows attending courses and programmes, fielding enquiries as necessary and providing a warm welcome to them and other visitors to the building.This may involve sitting on the front desk and fielding calls/managing the door entry system.
9. Carry out other tasks that are within the scope, spirit and purpose of the role.

Key Relationships

The Programmes Administrator reports to one of the Programme Managers. In addition this post will work closely with the other Programme Managers, Programmes Administrators, Programmes Assistant, Grants Management Team, Finance Team and others across the organisation. Other key relationships include those with students and fellows.

Person specification


- Excellent attention to detail and methodical approach to work
- Organisational and project management skills, with experience of prioritising a number of concurrent projects and delivering to deadlines.
- Relationship management and communication skills, with the ability to relate to and support people at all levels and from a diverse range of backgrounds
- Written and verbal communication skills with experience of communicating at all levels internally and externally
- Proficient in the use of Salesforce, or similar database system
- Proficient in Word, PowerPoint, Excel


- Experience of maintaining office systems including databases, spreadsheets etc.
- Experience of co-ordinating diaries, meetings and events
- Experience of working in the third sector/ social enterprise sector. (Desirable)

Personal Attributes

- Highly organised and reliable, able to prioritise a varied and fast paced workload and deliver to deadlines
- Flexible, capable of responding positively to new challenges
- Solutions focused, will adopt a problem solving approach to achieve results
- Friendly, approachable and professional
- A team player committed to working collaboratively to achieve results
- Committed to addressing inequalities and social exclusion, with a clear interest in social enterprise (Desirable)

Key Information

Salary: Starting from £26,262 - £27,444(pro rata) depending on experience5% pension 25 days annual leave (pro rata)
Hours: 28-35 hours per week, some flexibility available Our normal office hours are 9-5 or 10-6. Some antisocial hours may be required from time to time.
Contract: Temporary (12months)
Reports to: Programme Manager
Location: This role will be based at SSE’s offices in London Bridge

To apply

To apply for the role, please send your CV and a covering letter (both of which should be no more than two sides of A4) answering the following questions:

1. What attracted you to apply for this role?
2. Why would you be an excellent Administrator for SSE?

Please use no more than 800 words total to answer these questions.

Please include the names of two professional referees, including your current or most recent employer. Please note that referees will not be approached without your prior knowledge and only following a successful application and final interview.

Please send your application to [email protected] by 9:00am on Monday 20thJanuary 2020and title your email ‘Temporary Programme Administrator Application’. Interviews will be held in the week commencing 27 January 2020.

SSE is committed to eliminating discrimination and actively encouraging diversity amongst our workforce by developing a staff team that mirrors the rich diversity found in our student population. We will not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability.