Senior Campaigns & Public Affairs Officer


30 – 40k



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Flexi Time Job



Citizens Advice

Senior Campaigns and Public Affairs Officer
£37,453 plus London weighting of £3,520
Job reference: 000379

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Last year, we helped 2.6 million people face to face, over the phone, by email and webchat. No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. Using this evidence, we can show government, regulators and businesses how they can make things better for people.

We’re looking for a Senior Officer to join our busy, high performing Campaigns and Public Affairs team. Sitting at the heart of the organisation, the team works to achieve meaningful policy change, deliver public awareness campaigns, and help secure our position as the leading provider of advice in England and Wales.

This is an exciting opportunity to play a crucial role in a dynamic organisation with a relentless focus on fixing the underlying causes of people’s problems.

We work across a variety of areas. For example, at the moment we’re aiming to get a fairer deal for consumers in essential markets like energy and broadband, ensure the benefits system delivers for those who need it, and make sure people struggling with debt are treated fairly. We also run consumer education campaigns, raising awareness of issues like online scams and how to save money on energy bills.

We’re looking for a campaigns and public affairs specialist who understands how to influence decision-makers and the public so we can continue to have a positive impact on society.

The ideal candidate will understand the priorities of the Government and opposition parties, be able to provide tactical insight on how government and parliament operates, and be aware of the opportunities and risks the current political climate presents us with. They will also be a highly skilled communicator, with the ability to build productive working relationships and write persuasively for a variety of audiences. Most importantly, they will be able to demonstrate a commitment to the values of Citizens Advice.

Closing date: 08/09/2019
Interview date: To be confirmed

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

We reserve the right to close applications early should we receive a high volume of applications.