Service Delivery Manager


20 – 30k GBP



[Apply by]


Four Day Weeks



Talk for Health

Talk for Health is a small, innovative mental health social enterprise in NW3 – see Our aim is to demystify therapeutic talk and our approach has been shown to be as effective as therapy. Our service runs in Islington and Camden, funded by the NHS and grant-makers, and involves a busy schedule of free trainings, groups and events.

We need an ace organiser as our second Service Delivery Manager - a demanding but rewarding role in a fast-paced environment.

It is 4 days a week with starting salary of £22,400 a year, (the pro rata equivalent of £28,000).

It’s a small, entrepreneurial setting and the core team will be you, our Psychotherapist Founder, a second Director and second Service Delivery Manager at our home-based office in NW3.

You will need to:
• Have your own computer
• Be based at our home-based office in NW3, visiting delivery sites in Islington and Camden as required. We would prefer someone who lives in or near Camden/Islington
• Work occasional evenings and Saturdays
• Be adept with Microsoft 365, Mailchimp, Eventbrite, project management software (we use Trello), and preferably Wordpress and CRMs

Duties include:
• Plan groups and events well in advance
• Book and liaise with venues
• Promote and filling trainings and events to meet targets
• Deal with and register participants
• Ensure questionnaires are filled in and data is entered correctly
• Help onboard and manage offsite associate trainers and volunteers
• Promote our service in the community i.e. talk to community partners; distribute flyers and posters
• Stocktake and replenish programme materials and stationery
• Social media e.g. Mailchimp newsletters, Twitter, website and Facebook updates.

Person specification:
• Extremely hard-working, energetic, conscientious
• ‘Can-do’ attitude and calm under fire
• Eagle eye for detail; obsessionally high standards
• On the ball and able to multitask
• Ingenious problem-solver
• Warm yet firm; able to deal with people from all walks of life
• Adept with software such as Excel, mail chimp, Eventbrite, Trello and WordPress
Ideally, you’ll be a good writer and have a good eye for design.

This role doesn’t give sanctuary from stress but is an opportunity to be an organisational lynchpin in a worthwhile and exciting social enterprise. We plan to scale our operation, so there is scope for you to grow with us.

The position will begin with a 6-month probationary period starting mid-January 2020.

As a first step, please send your CV to [email protected] with T4H JOB APPLICATION in the title bar.

If your CV is selected to go through to the next rounds, the stages will be:
1. A phone call
2. Application form
3. Interview
4. Group interview and try out at Talk for Health

Deadline for application forms and CV’s is 5 December

Job Description

This is an administrative and event planning/promotion role. Primary responsibilities include:

- Plan, schedule, organise venues, staff, promote and fill programmes and events, being accountable to targets, deadlines, and remaining in-budget
- Attend opening and closing sessions at Talk for Health programmes; attend evening events - to welcome participants, manage venue issues, organise refreshments and paperwork. This includes up to 2 – 3 evenings per month and occasional Saturdays.
- Stocktake, order, pack up and deliver course materials to delivery sites
- Oversee our evaluation programme – e.g. ensuring that all questionnaires are correctly filled in, and data entered, before and after each programme, with follow ups at 3 and 6 months. Managing database effectively
- Creatively communicate about our service via: Mailchimp; social media; distributing flyers and posters; face-to-face outreach e.g. attending community events and meeting referrers
- Improve and tidy up operational processes and systems
- Build and maintain good relations with Talk for Health stakeholders - including: contract managers at Islington CCG (NHS); funders; community referrers; host venues; corporates who support our work.
- Ensure policies are adhered to - and updated as needed by our policy-writer.
- Staff and volunteer management: onboard and co-ordinate sessional staff, volunteers (20+), and external speakers/facilitators